Templatic is a WordPress Theme and plugin provider.

Unfortunately the Travel Theme does not work as it should and it is impossible to engage properly with the Theme owners and get a refund.

Do not use this software. It doesn’t work as it should and you won’t get a refund off them

Just look at some of their reviews on Trustpilot

Preamble

I have a worldwide travel site that lists places to go to and to stay. Each place has a Country, region and City associated with it. You would have thought that if you wanted to explore a Country or a Region or a City you could search for places within that Country, region or City. You can’t.

You have to specify an exact City and set your location to that City. You can then search that City. If you want to look in the next City you then have to set your location to the next city.

Any places that are not in that exact City will not be listed.

Examples.

If I have a number of listings in, say

America -> Washington -Seattle
America -> Washington – Tacoma
America -> California -> Los Angeles
America -> California -> San Francisco
America-> California -> Sacramento

I cannot search for listings In America. I cannot search for listings in Washington (or California). I HAVE to search for Seattle, Tacoma etc.

This is ridiculous. If I wanted to go to California for a holiday I cannot ask it to find all locations in California. I have to search LA, then SF and so in individually.

I have put this to the owners of the software. This is how it works, it is even documented in their User Guide, so it is a built in feature

After fighting with it for 48 hours I gave up as it wasn’t going to work as planned, so quite reasonably asked for a refund. I’m still waiting as they have constantly put me off and stalled me.

Do not use this software. It doesn’t work as it should and you won’t get a refund off them

Timeline

  • 25 September 2024 – Purchased and downloaded the Plugin.
  • Found that it doesn’t work as required
  • 30 September
    • Contacted the Payment Provider (“PP”) to request a refund
    • PP “Refunds are approved by the product manufacturer”. They have got in touch with the manufacturer
  • 11 October
    • Contacted manufacturer as not heard back & also PP
    • PP responds saying that I need to contact manufacturer
    • manufacturer provides automated response
  • 12 October
    • Heard from manufacturer asking what didn’t work
    • Responded quoting Documentation (see image above)
  • 14 October
    • Manufacturer replied suggesting a workaround
    • Replied saying that it still was not doing what needed to be done.
  • 15 October
    • Manufacturer “Thanks for replying and as per your request, I have forwarded your refund request to the discretion of our billing team”
  • 28 October
    • Followed up as hadn’t heard anything
  • 30 October
    • Followed up again as hadn’t heard anything
    • From manufacturer “Thanks for reaching out, let me kindly confirm that your refund request is still assigned to our billing team.”
  • 9 November
    • Contacted Payment Provider to request a refund directly as still hadn’t heard anything
  • 11 November
    • Payment Provide emails manufacturer (cc myself) asking for an update
  • 15 November
    • email PP/manufacturer again as nothing heard
    • separately email manufacturer via ongoing support ticket